Faqs

What Are Essential Oils?

Essential oils are the aromatic oils obtained by steam or hydro distillation of different types of plants. Essential oils are volatile and it has different nomenclature such as volatile oils, ethereal oils, aetherolea etc. Essential oils are obtained from different parts of the plants including the flowers, leaves, seeds, roots, stems, bark, wood, etc.

Can I get a sample or not?

Definitely you can get sample from us according to our company policy and the availability of oils. In general we send samples upon your request of our products but you have initially to submit your request in the PRODUCT AND DESCRIPTION section.  In most cases sample requests are considered with honor, however we cannot guarantee that all requests will be considered. Decisions will be made on certain basis depending on the cost of the oil, size of the order, customer history and our relationship with customers. It is noteworthy that we may follow the strategy “first come first serve”. Samples may be free of cost or with cost depending upon the decision of management by evaluating different factors.

Payment

What are the modes of payment do you accept?

Till date we are mostly using International Wire Transfer Information in United States Dollars (USD) through SWIFT, which is an advanced payment system. However, Letter of Credit (LC) is another option otherwise.
In case of sample request we generally use Pay Pal account.
Processing, Shipping, and Returns

When will my order be processed?

In general, orders will be processed within 3 business days after receiving your order. Large orders may take slight longer to process.

How fast will you ship my order?

We immediately do processing as soon as possible. Stock items will generally be shipped within 7 business days after receipt.

How long will it take for my order to arrive after you ship?

If the shipping is via DHL and you have provided your email address, you will receive an email. You will get tracking number of shipment though email. You can track yourself when your shipment will arrive.

Can I pre-order my requirement?

Yes you can pre-order if you want. Pre-order can generally be done to order the oil which is either currently out of stock or which is not a proper season of distillation of the oil.

How can I change/cancel my order after it has been placed?

We processed the order quickly.  You must have to cancel or change the order before 12 hour of order confirmation.

What are your shipping charges based on?

Our shipping charges are based on the weight of your order, and where it is being shipped. The charges generally vary according to the mode of shipment, type of payment system and currency exchange rate.

Do you sell all over the world?

We sell our products nationally as well as internationally where there is a facility of shipment without violating the legacy of the imported country.

Do you accept bulk orders?

Yes. We basically prefer bulk orders. We are happy to inform you that we provide significant discount in bulk orders.

How are your oils packaged?

Bubble rapper is majorly used for the packing of essential oils. In case of large order, the essential oils might be packaged in a protected wooden box with bubble rappers and sponge internally.

What kind of a container is used in bulk shipment? How can I open the container?

All the bulk oils are packed in special aluminum containers. The container has double sealed, so you have to break the seal separately. It is important to say the customer that the wooden box shouldn’t be kept inverted before opening the seal.

What is your return policy?

It is very noteworthy that we never compromise on the product quality and we are highly intended towards customer satisfaction. Currently we have no return policy. But we do complete refund with honor including shipment charge in case where there is variation in technical specification as specified. If there are other problems such as less weight, leakages, mismatch of the product etc., your voice would be highly appreciated, and we immediately do whatever you need.

Product Questions

What should I do if you currently have no product of my preference?

You can contact us with any special requests of essential oils although we do not sell the product currently. We are personally feel happy for the special orders and we will try with our great effort. But, in case of your order while there is temporarily no stock with us, there is a PRE-ORDER option for you.

Is your products are 100% pure, natural, and free of chemicals and pesticides

Gas Chromatography/ Mass Spectrometry (GC/MS) Is the best way to assure the purity of each batch of oil. In addition to this, we also provide Certificate of Analysis (COA). We boast ourselves for the quality of the product because we do and promote farming without using chemicals, pesticides and give emphasis on community, contract and private forest farming.

Are your oils Natural?

Most of our oils are wild crafted and unsprayed. All of the oils we sell are free of chemicals, herbicides, and pesticides. This fosters the health and vitality of the soil, the plant, and obviously the essential oil itself.

What are your prices based on?

The price of essential oils is based majorly on how much oil present in the plant and how easily the oil can be extracted from the plant.

Can I get MSDS, GCMS and COA?

We can provide MSDS (Material Safety Data Sheet) as upon your request. GCMS and CoA can also be provided upon your request but it may vary according to the lot so we have to provide you that information on the lot basis. In case of bulk order confirmation we will also provide you a TLC report which is certified by Government agency (after order issue).

Can we Visit your Distillation and farming?

Of course, but you have to pre inform us. We feel easy if you inform us about your visit before a week. In almost cases you have to bear all the incurred expenses yourself.

Can I buy directly from your office?  

Yes you can. Our office is in the prime location of Kathmandu (Santinagar, Newbaneswor). You can search us also either in Google map or can directly call us at 014107655.